At Deals The Sparkling Spur Store, we understand that the luxury shopping experience extends beyond the moment of purchase. Our comprehensive shipping and returns policies are designed with your complete satisfaction in mind, reflecting the sophistication and care that define our brand. We invite you to shop with confidence, knowing that we are committed to ensuring your experience with us is seamless and exceptional.

Shipping Information

Order Processing

All orders are processed within 1-2 business days from the date of purchase. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Timeframes

We offer two shipping options to accommodate your needs:

Shipping Method Carrier Cost Delivery Timeframe
Standard Shipping DHL or FedEx $12.95 10-15 business days after shipping
Free Shipping EMS Free on orders over $50 15-25 business days after shipping

Please Note: We ship worldwide, excluding certain Asian regions and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges Policy

We want you to be completely satisfied with your luxury purchase from Deals The Sparkling Spur Store. Our returns and exchanges policy is designed to be straightforward and customer-focused.

Return & Exchange Window

We gladly accept returns and exchanges within 15 days from the date you receive your order. This timeframe allows you to properly evaluate your items and ensure they meet your expectations.

Condition Requirements

To be eligible for return or exchange, items must meet the following conditions:

  • Unworn, unwashed, and unused
  • Original tags attached
  • In original packaging with all protective covers
  • Including any certificates of authenticity
  • Free of any odors, stains, or damage

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Kid’s Accessories (including hair accessories and small items)
  • Kid’s Blankets/Towels
  • Kid’s Hats
  • Kid’s Headbands & Bows
  • Kid’s Onesies
  • Kids Moccasins (if worn or tried on without protective socks)
  • Jewelry (for hygiene reasons, unless defective)
  • Any items marked as “Final Sale” or “Clearance”

Return Process

1 Submit Return Request

Complete the Return & Exchange Request Form below and email it to our customer service team at [email protected] within the 15-day return window.

2 Receive Authorization

Within 2 business hours during our Los Angeles operating hours, you’ll receive:

  • Return Authorization Number
  • Pre-paid shipping label (for exchanges or defective items)
  • Detailed return instructions

3 Package and Ship

Carefully package your items including:

  • All original items in their original condition
  • Original packaging and tags
  • Copy of your order confirmation
  • Return Authorization Number clearly visible on the outside

4 Return Processing

Once we receive your return, please allow:

  • 3-5 business days for inspection and processing
  • You will receive email confirmation at each stage

Refund Information

Refund Timeline

Refunds are processed within 5-7 business days after we receive and inspect your return. The timing of when you receive your refund depends on your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process your refund
  • PayPal: 3-5 business days after we process your refund

Deductions

Please note the following regarding refunds:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility (unless item is defective)
  • Any duties or taxes paid on international orders are non-refundable

Exchange Process

We make exchanges simple and convenient:

  • Exchanges are subject to product availability
  • Price differences will be charged or refunded accordingly
  • We provide pre-paid shipping labels for exchanges
  • Exchange processing time: 7-10 business days total

International Returns

As we serve customers worldwide (excluding some Asian regions and remote areas):

  • International customers are responsible for return shipping costs
  • Customs duties and taxes for returned items are non-refundable
  • We recommend using tracked shipping with insurance
  • Processing times may be slightly longer for international returns

Defective or Incorrect Items

If you receive a defective item or incorrect product:

  • Contact us within 48 hours of delivery
  • Include photos of the issue
  • We will provide a pre-paid return label
  • Expedited processing for replacement items

Return & Exchange Request Form

Copy and paste the template below into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Deals The Sparkling Spur Store Customer Service Team,

I would like to request a [return/exchange] for my order.

Order Information:
– Order Number:
– Order Date:
– Customer Name:
– Email Address:

Item(s) for Return/Exchange:
– Product Name:
– SKU/Item Number:
– Size:
– Color:
– Quantity:
– Reason for Return/Exchange:

Exchange Preference (if applicable):
– Desired Size/Color:
– Alternative Item (if original unavailable):

Please process my:
[ ] Refund to original payment method
[ ] Store credit
[ ] Exchange for above item

I confirm that the item(s) are in original condition with tags attached and packaging intact.

Thank you for your assistance.

Sincerely,
[Your Full Name]

Need Assistance?

Our dedicated customer service team is here to help with any questions about shipping, returns, or exchanges:

  • Email: [email protected]
  • Response Time: Typically within 2 business hours during Los Angeles operating hours
  • Store Address: 1715 Providence Lane, Los Angeles, US 90017

Thank you for choosing Deals The Sparkling Spur Store. We appreciate your business and are committed to ensuring your luxury shopping experience exceeds expectations at every touchpoint.