At TIFFIANY’S CLOSET, we are committed to ensuring your complete satisfaction with every luxury purchase. Our returns and exchanges policy reflects the same sophistication and care that defines our brand, allowing you to shop with confidence and peace of mind.

Return & Exchange Window

We gladly accept returns and exchanges within 15 days from the date you receive your order. This generous timeframe allows you to properly evaluate your luxury items and ensure they meet your expectations.

Condition Requirements

To be eligible for return or exchange, items must be in their original condition:

  • Unworn, unwashed, and unused
  • Original tags attached
  • In original packaging with all protective covers
  • Including any certificates of authenticity
  • Free of any odors, stains, or damage

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Kid’s Accessories (including hair accessories and small items)
  • Kid’s Blankets/Towels
  • Kid’s Hats
  • Kid’s Headbands & Bows
  • Kid’s Onesies
  • Kids Moccasins (if worn or tried on without protective socks)
  • Jewelry (for hygiene reasons, unless defective)
  • Any items marked as “Final Sale” or “Clearance”

Return Process

Follow these simple steps to initiate your return or exchange:

Step 1: Submit Return Request

Complete the Return & Exchange Request Form below and email it to our customer service team at [email protected] within the 15-day return window.

Step 2: Receive Authorization

Within 2 business hours during our Los Angeles operating hours, you’ll receive:

  • Return Authorization Number
  • Pre-paid shipping label (for exchanges or defective items)
  • Detailed return instructions

Step 3: Package and Ship

Carefully package your items including:

  • All original items in their original condition
  • Original packaging and tags
  • Copy of your order confirmation
  • Return Authorization Number clearly visible on the outside

Step 4: Return Processing

Once we receive your return, please allow:

  • 3-5 business days for inspection and processing
  • You will receive email confirmation at each stage

Refund Information

Refund Timeline

Refunds are processed within 5-7 business days after we receive and inspect your return. The timing of when you receive your refund depends on your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process your refund
  • PayPal: 3-5 business days after we process your refund

Deductions

Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility (unless item is defective)
  • Any duties or taxes paid on international orders are non-refundable

Exchange Process

We make exchanges simple and convenient:

  • Exchanges are subject to product availability
  • Price differences will be charged or refunded accordingly
  • We provide pre-paid shipping labels for exchanges
  • Exchange processing time: 7-10 business days total

International Returns

As we serve customers worldwide (excluding some Asian regions and remote areas):

  • International customers are responsible for return shipping costs
  • Customs duties and taxes for returned items are non-refundable
  • We recommend using tracked shipping with insurance
  • Processing times may be slightly longer for international returns

Return & Exchange Request Form

Copy and paste the template below into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear TIFFIANY’S CLOSET Customer Service Team, I would like to request a [return/exchange] for my order. Order Information: – Order Number: – Order Date: – Customer Name: – Email Address: Item(s) for Return/Exchange: – Product Name: – SKU/Item Number: – Size: – Color: – Quantity: – Reason for Return/Exchange: Exchange Preference (if applicable): – Desired Size/Color: – Alternative Item (if original unavailable): Please process my: [ ] Refund to original payment method [ ] Store credit [ ] Exchange for above item I confirm that the item(s) are in original condition with tags attached and packaging intact. Thank you for your assistance. Sincerely, [Your Full Name]

Defective or Incorrect Items

If you receive a defective item or incorrect product:

  • Contact us within 48 hours of delivery
  • Include photos of the issue
  • We will provide a pre-paid return label
  • Expedited processing for replacement items

Need Assistance?

Our dedicated customer service team is here to help with any questions about returns or exchanges:

Email: [email protected]

Response Time: Typically within 2 business hours during Los Angeles operating hours

Store Address: 1715 Providence Lane, Los Angeles, US 90017

Thank you for choosing TIFFIANY’S CLOSET. We appreciate your business and are committed to ensuring your luxury shopping experience exceeds expectations at every touchpoint.