Welcome to TIFFIANY’S CLOSET! We’re delighted to help you with any questions about our premium fashion collection. Below you’ll find answers to our most commonly asked questions.
Products & Collections
What types of products does TIFFIANY’S CLOSET offer?
We specialize in premium fashion including:
- Women’s fashion: Dresses, Tops, Bottoms, Accessories
- Men’s collection: Dress Jackets, Shirts, Outerwear, Jeans
- Kids’ line: “Kids of a King” collection including tops, bottoms, onesies, and accessories
- Luxury accessories: Handbags, Belts, Jewelry, Hats, and Scarves
- Home Goods and unique gift items
Do you carry luxury brand items?
Yes! We feature premium brands including Christian Louboutin, Gucci, Louis Vuitton, Double D Ranch Wear, and Pendleton among our collections.
What is Tex’s Line?
Tex’s Line is our exclusive western-inspired collection featuring unique pieces that blend rustic charm with contemporary style, including The Sparkling Spur accessories and jewelry.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information and ensure secure transactions.
Do you offer any promotions or discounts?
Yes! We regularly run promotions like our Black Friday Madness event with 30% OFF + Free Shipping. Check our homepage for current offers and discount codes.
Shipping & Delivery
Where do you ship?
We ship worldwide! However, please note we currently cannot deliver to some remote areas and certain parts of Asia due to logistical constraints.
What are your shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 days after shipping
- Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 days after shipping
How long does order processing take?
Orders typically take 1-2 business days to process before shipping. You will receive a confirmation email with tracking information once your order ships.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email that allows you to monitor your package’s journey to you.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Items must be unworn, with original tags attached, and in original packaging.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process.
Are there any items that cannot be returned?
For hygiene reasons, certain intimate apparel and accessories may not be eligible for return. Please check individual product pages for specific return restrictions.
Account & Technical Support
How do I create an account?
Click the “Register” link in the top navigation and provide your username, email address, and password. Having an account allows you to track orders and save favorites.
I forgot my password. What should I do?
Click “Lost your password” on the login page and follow the instructions to reset your password via email.
How can I update my account information?
Log into your account and navigate to “My Account” where you can update your personal information, shipping addresses, and password.
Still Have Questions?
Our customer service team is here to help! Contact us at:
Email: [email protected]
Address: 1715 Providence Lane, Los Angeles, US 90017
We typically respond within 24 hours during business days.